Internet Banking User Guide

  1. How do I register?
    • Visit our website cbz.co.zw or obtain application forms from any nearest CBZ Bank branch.
    • Choose “Internet Banking Registration Form” and download.
    • Complete forms in full.
    • Submit to your domicile branch once completed for processing.
    • Obtain your user id at the point of submitting forms.
    • Upon successful registration, password will be sent to your mobile number.

 

  1. How do I login?

CBZ Bank internet banking uses two passwords for login authentication.  After entering the user ID, enter Login (first) Password and only use the Second Password after the system prompts for three random characters. 

Below are Second Password guidelines you may refer to in addition to the Password policy that is displayed on the system. 

  • All characters must be in upper case.
  • Length must be between 10 and 15 characters.
  • It must not contain a special character.
  • Must have at least one numeric character.

 

Enter characters of your Second Password that are on the positions indicated on the textboxes below.

                                                                             Second Password           4                   10                     15

  • Select the character that is on position number 4 of your Second Password.
  • Select the character that is on position number 10 of your Second Password.
  • Select the character that is on position number 15 of your Second Password.

Click on Submit after entering

  • Enter the CBZ Bank website address in the Internet address bar to get the website page (cbz.co.zw).
  • From the main page, click on INTERNET BANKING.
  • Enter your numeric user id on the login screen that follows.
  • Enter your Login password and Second passwords. System is case sensitive.
  • On first login, the system will prompt you to immediately change your passwords to your own secret and preferred ones.

 

  1. How do I view statement of account?
    • Select Account Information from the main menu.
    • Select Account Statement from the sub menu that follows.
    • The system has three options under “Search By”.
    • Selecting Current Month will give you details for current month - do not enter dates
    • Selecting Previous Month will give you details for the previous- do not enter dates
    • Selecting Specific Period gives you details for a period of your choice – specify required dates.

 

  1. How do I perform Funds Transfers?
    • Select Online Payments
    • A sub-menu with the following options will be displayed.
      • Own Accounts Transfer
      • CBZ to CBZ Funds Transfer
      • Interbank Funds Transfer
      • DO NOT USE SPECIAL CHARACTERS, / ( ) ! “ : , - ‘ * when processing financial transactions they will cause transaction to be rejected.

 

  1. How do I perform Own account Transfer
    • This option allows transfer of funds between accounts registered under one user’s profile
    • From the sub menu, select Own Accounts Transfer
    • User Reference: enter any detail of your choice. Make it short and do not leave spaces
    • Narrative: enter details of transaction, e.g. salary, refund, etc.
    • Template Access Type: Select Public.
    • Initiate and confirm if happy with all transaction details entered.

 

  1. How do I perform CBZ to CBZ Transfers?
    • This option allows transfer of funds to beneficiaries who maintain accounts with CBZ Bank.
    • From the sub menu, select CBZ to CBZ Funds Transfer.
    • User Reference: enter any detail of your choice. Make it short and do not leave spaces
    • Beneficiary Account: enter 11 digits of the account excluding the first three prefix digits.
    • Narrative: enter details of transaction, e.g. salary, refund, etc.
    • Template Access Type: Select Public.
    • Initiate and confirm if happy with all transaction details entered.

 

  1. How do I perform an Interbank Funds Transfer
    • This option allows transfer of funds to other local banks.
    • Select the Interbank Funds Transfer option.
    • Enter required details on the data input screen that follows.
    • User Reference Number – enter a any reference of your choice without leaving spaces, e.g. Loan, Sal, etc.
    • All fields with the two ** are mandatory.
    • Beneficiary bank details – select the bank of your choice using the search tool.

You do not need to manually enter any details under this section.

  • Narrative – any other details of transaction, e.g. loan settlement, salary, donation, etc.
  • Initiate transaction after entering details on all the fields, verify and confirm.

 

  1. How do I Transfer Funds to Visa Card? v There are two steps.
    • Firstly, register biller (VISA PAYMENTS).
    • Select Bill Payment from the main Menu to register a Biller
    • Select Add New Biller
    • From the Register Biller data input which follows, enter details correctly.
    • Select a Biller: choose VISA PAYMENTS
    • Account\Card Number with Biller: enter the ten –digit VISA Card account number. 
    • Account Name with Biller: enter details as one word, eg, JNORTH or JAMESNORTH or VISA, etc. DO NOT LEAVE SPACES.
    • Submit and confirm after entering all details.
    • Secondly, make a payment.
    • Select “Pay Bill”
    • Complete all self-explanatory fields on the data input screen that follow.
    • Enter any number under the BILL NUMBER
    • Submit and confirm to complete transaction.

 

  1. How do I Pay Bills – DSTV; ZESA & CITY OF HARARE?
    • There are two steps to making a successful Bill Payment transaction
    • Firstly, register biller.
    • Select Bill Payment from the main Menu to register a Biller
    • Select Add New Biller
    • From the Register Biller data input which follows, enter details correctly.
    • Account\Card Number with Biller: enter the Utility account number. 
    • Account Name with Biller: enter details as one word. DO NOT LEAVE SPACES.
    • Submit and confirm after entering all details.
    • Secondly, make a payment.
    • Select “Pay Bill”
    • Complete all the other self-explanatory fields that follow and complete transaction.

 

  1. How do I Authorise Initiated Financial Transactions?
    • Click on Dashboard.
    • Then select Transactions To Authorise.
    • Search and select transaction to authorize.
    • View and verify details before authorizing the transaction.

 

  1. ZIMRA PAYMENTS
    • You are also able to make ZIMRA payments online
    • Select Bill Payment.
    • From the sub menu, select Zimra Bill Payment
    • Enter details on the self-explanatory fields and complete transaction.

 

  1. Electronic Banking Help Service Contact Details

24-Hour Contact Centre 

Econet Toll-Free 460 or 08677004050

WhatsApp 0774461461 or 0774460460

                Switchboard lines:      +263 4 748050/79, 780880-4, 798915, 

Email: [email protected]

Digital Services Administration team

2nd Floor, Fanum House, 57 Samora Machel Avenue.

+263772 869 370 Talent Macheka, [email protected]

+263773 198 924 Nicholas Dzawara, [email protected]

+263773 034 036 Bianca Robati, [email protected]