CBZ Bank Limited - FSF_PAGE

How to enter pin.

Dial the USSD short code. *230#
Enter PIN on the PIN entry screen.
User will be taken to the main menu screen.

How to do an airtime purchase.

SmartMoney allows you to purchase airtime for your own phone or send airtime to another mobile number.

Top up own phone.

Select 1 Airtime
Select 1 Top up own cell phone
And enter the amount you wish to top up

Top up third party.

Select 1 Airtime
Select 2 Top up third party cell
Enter mobile number to top up (please note this can only be done for same mobile network numbers)
And enter the amount you wish to top up.

How to do Account Enquiries.

Balance enquiry:

Select 1 and the account available balance will be displayed.

Mini statement:

Select 2 and the last five transactions will be displayed.

Loan account enquiry:

Select 3 and enter loan account number and the loan balance will be displayed.

How to effect funds transfer.

SmartMoney allows you to transfer funds between your own CBZ account and any other CBZ account. SmartMoney through its ZIPIT functionality also allows you to transfer funds to any other ZIPIT enabled bank.

Own Accounts Funds Transfers:

Select 1 and Enter your other account and amount.
Press 1 after confirming the transfer details.

CBZ to CBZ Funds Transfers:

Select 2 then enter third part account number and amount.
Press 1 after confirming the transfer details.

ZIPIT Funds transfers:

Select 4.
Select destination bank,
Enter destination account number
Enter amount
Press 1 after confirming.

How to register biller.

With SmartMoney you can register billers and assign a name (something easy to remember) to a bill. Then when you need to make a payment all you need to do is use the name you have saved. You can even have more than one account number saved under a biller e.g. MYDSTV and DSTVPARENTS.

City of Harare:

Enter your account number with City of Harare
Enter nick name e.g. MYCITY (do not leave spaces)
Press 1 after confirming the details

DSTV:

Enter your account number with DSTV
Enter nick name e.g. MYDSTV (do not leave spaces)
Press 1 after confirming the details

NB you can assign another account to the same biller e.g. PARENTSDSTV for your parents DSTV Account.

RE-PAID TOKENS:

Enter your ZESA PRE-PAID meter number
Enter name e.g. MYZESA (do not leave spaces)
Press 1 after confirming the details
Upon successful registration you will receive an SMS with the details of the registration.

NB you can assign another account to the same biller e.g. PARENTSZESA for your parents ZESA Account

How to effect bill payments.

Once you have registered a biller you are now able to make payments from your CBZ account to the chosen biller.

City of Harare:

Enter the registered name eg MYCITY
Enter amount the amount you would like to pay
Press 1 after confirming the details

DSTV:

Enter the registered name eg MYDSTV
Enter the amount you would like to pay
Press 1 after confirming the details

ZESA PRE-PAID TOKENS:

Enter the registered name eg MYESA
Enter the amount you would like to pay.
Press 1 after confirming the details.

Where do I get help?

Electronic Banking Contact Details
2nd Floor, Fanum House, 57 Samora Machel Avenue.
P O Box 3313, Harare. Tel: Direct Line +263 4 791253

+263 4 748050/79, 780880-4, 798915/27 Switchboard lines
+263774 132 364 Munetsi Chibanda
+263772 869 370 Talent Macheka
+263772 101 372 O Simende
+263777 366 916 A Mugwanyo
Email: [email protected]

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